Frequently Asked Questions
- General
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What is PREESHA CLOTHING?
PREESHA CLOTHING is a renowned clothing brand committed to offering Designed and high-quality apparel for Women (Devansh Fashion House Pvt Ltd is the parent company of the brand PREESHA CLOTHING, We are based in Delhi, India)
Do You Have A Physical Store ?
Yes we have a Manufacturing unit where you can visit us.
Do you offer international shipping?
Yes, we offer international shipping. Please refer to our Shipping and Delivery Policy for more information.
Are your products ethically sourced and produced?
Yes, we are committed to ethical sourcing and production practices, ensuring that our products meet high standards for quality and ethical manufacturing.
Do you have a newsletter or mailing list for updates and promotions?
Yes, we have a newsletter. You can subscribe to our website to receive updates on new arrivals, promotions, and exclusive offers.
Do you offer customization for your products?
Yes, we do offer customization for our products. We understand that our customers may have unique preferences, and we strive to accommodate them. Please contact our customer support team to discuss your customization needs or email us at [email protected]
- Shipping & Delivery
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Do you provide free shipping?
No we don’t provide any free shipping within or out of country. Shipping charges taken as per transport mode, weight and destination.
Do you offer expedited shipping options?
Yes, we offer expedited shipping options for customers who need their orders to arrive faster. Additional charges may apply.
What should I do if my order is delayed?
If your order is delayed beyond the estimated delivery time, please contact our customer support team, and we will assist you in tracking your order.
What is the estimated delivery time for my order?
Delivery times vary by location. You can find estimated delivery times on our website during the checkout process
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Can I change my shipping address after placing an order?
You may be able to change your shipping address if your order has not been shipped yet. Contact our customer support team as soon as possible for assistance.
Do you ship to P.O. boxes or APO/FPO addresses?
Yes, we can ship to P.O. boxes and APO/FPO addresses. Please ensure you provide accurate address details during checkout.
I require my order with urgency. Is it possible to arrange for a swift delivery?
Preeshaclothing.com provides express shipping to cater to all your requirements. Please note that the shipping chargers imposed by the courier company are payable by customer only
Will I receive a refund for my Shipping Charges if I need to return my purchase?
No, unfortunately, shipping charges are non-refundable in the event of exchanges or cancellations.
- Payment
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What payment methods do you accept?
We accept various payment methods, including credit/debit cards, Google Pay, Phone Pe, Paytm, upi, PayPal, andmore. Please see our Payment Options section during checkout for a complete list.
Is my payment information secure?
Yes, we take the security of your payment information seriously. Our website uses encryption technology to protect your data.
Are my credit card details stored on your website?
No, we do not store credit card details on our website. We prioritize the security of your payment information.
Can I use multiple payment methods for a single order?
Unfortunately, we do not support multiple payment methods for a single order. Please choose one payment methodduring checkout.
Is Cash on Delivery (COD) available as a payment option?
No we don’t provide COD
Can I get a refund if I cancel my order before it's shipped?
Once order placed and payment made it can’t be cancelled
Are there any additional fees for using certain payment methods?
2.5 percent on gateway additional payment should be taken extra.
- Return/Exchange
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Can I return a product if I'm not satisfied with it?
We only accept returns for defective products. Please see our Return Policy for more details.
How do I initiate an exchange for a defective product?
To initiate an exchange, contact our customer support team within 2 days of receiving the defective item. You'll need to provide an unboxing video as evidence.
Can I exchange a product if it's damaged during shipping?
Yes, if your product arrives damaged due to shipping, please contact us immediately, and we will arrange for an exchange.
What if I receive the wrong item in my order?
If you receive the wrong item, please contact our customer support team, and we will resolve the issue promptly, either by sending the correct item or processing an exchange.
Are there any restrictions on the condition of the product for exchanges?
To be eligible for an exchange, the product must be in its original condition with all tags and packaging intact.
How long does the exchange process typically take?
The exchange process timeline may vary, but we aim to process exchanges as quickly as possible once the necessary information and evidence are provided.
- Garment Care
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Can I machine wash all of your clothing?
Garment care instructions are specific to each item and can be found on the product label and our website. Follow these instructions carefully, as some items may require special care.
Do your clothing items shrink after washing?
Our clothing items are pre-shrunk, but it's essential to follow the care instructions to prevent any further shrinkage.
Can I iron or dry clean your clothing?
The care instructions will specify whether ironing or dry cleaning is suitable for a particular item. Please refer to these instructions for guidance.
How can I remove stains from your clothing without damaging the fabric?
Stain removal methods vary depending on the type of stain and fabric. Refer to our Garment Care Guide for tips onstain removal.